Terms of Sale

Objects bought through this website are sold by Ekkayi Atelier LLP, a limited liability partnership registered in India, from its principal place of business at 703, Shivalik Satyamev, Ambli Bopal Road, near Vakil Saheb Bridge, Ambli, Ahmedabad, Gujarat 380058. GSTIN 24AAMFE4491K1Z2. The studio designs and makes every object it sells; there are no other sellers on this website.

Customer care: support@ekkayi.com, or +91 89057 25005. These terms apply together with the Shipping Policy and the Returns & Refunds Policy, and are made under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.

The objects in the collection are sold through the website, to addresses in India. The signature pieces and limited editions are not; they are acquired by conversation with the studio, and these terms do not apply to them. Every object is made in India.

Prices are in Indian rupees and include GST. Delivery, and the fee for cash on delivery where there is one, are shown at checkout before you place the order, and the total shown on the button you press is the total you pay. A discount code, if you use one, is applied on our server and shown before you order.

If a price on the website is plainly wrong because of an error, we will tell you before dispatch and you may go ahead at the right price or cancel for a full refund.

Placing an order is an offer to buy. We accept it by sending the order confirmation email, which is when the contract is made. Until then we may decline an order, for example if a piece has sold out in the meantime, if we cannot deliver to the address, or if the order looks fraudulent; if anything was paid, it is refunded in full.

Stock is checked again at the moment you order. If two people order the last piece at once, only one order goes through, and the other is told before anything is charged.

• Cash on delivery: you pay the courier when the parcel arrives. It is available on orders up to a limit shown at checkout, and may carry a small fee, also shown at checkout.
• Paying online (UPI, cards, net banking and wallets): the payment is taken by our payment gateway, Razorpay, in its own secure checkout window. Card and bank details go to the gateway and never reach us. An order paid online is confirmed only once the payment has been verified on our server.

A GST tax invoice is emailed with the order confirmation and can be downloaded from your order page.

Every object is made by hand. Yours will differ from the photographs and from any other, in grain, colour, texture and finish. That is the nature of the work and not a defect. Dimensions are nominal and may vary slightly.

How and when an order is delivered is set out in the Shipping Policy. How to cancel an order, return an object or ask for a refund, and when refunds are made, is set out in the Returns & Refunds Policy. We do not charge for cancelling an order before it is dispatched.

If something has gone wrong, write to support@ekkayi.com with your order reference, or call +91 89057 25005. We aim to reply within a working day. If we have not put it right, or you would rather, write to the Grievance Officer, care of Ekkayi Atelier LLP at 703, Shivalik Satyamev, Ambli Bopal Road, near Vakil Saheb Bridge, Ambli, Ahmedabad, Gujarat 380058, or by email to grievance@ekkayi.com with the subject line "Grievance". We acknowledge every complaint within forty-eight hours and resolve it within one month of receiving it.

Nothing in these terms limits your rights under the Consumer Protection Act, 2019 or any other law that cannot be limited. Beyond those rights, our liability for an order is limited to what you paid for it. These terms are governed by the laws of India, and the courts at Ahmedabad, Gujarat have jurisdiction, subject to your right as a consumer to bring a complaint before the consumer commission where you live.

Questions about this document, or about anything on the website, go to Ekkayi Atelier LLP directly: by email at team@ekkayi.com, by telephone on +91 89057 25005, or by post to 703, Shivalik Satyamev, Ambli Bopal Road, near Vakil Saheb Bridge, Ambli, Ahmedabad, Gujarat 380058. Every message is read by one of the founders.